BehaviorWorxs has capitalized on the Web2.0 phenomenon that has dramatically changed the way customers want to be informed and shop and how retailers can plug into the psyche of their markets.

BehaviorWorx has created a highly innovative new Web2.0 CRM tool - Customer Experience Measurement, Management and Marketing. They use sophisticated Web 2.0 tools sitting on top of robust data-base technology that integrates extremely effective in-store and online surveying, loyalty and referral programs and creatively executed online contests and promotions.

BehaviorWorx programs delivers:
• Survey research and development
• Promotion website design
• Instant-win game design
• Customer invitation token design, printing and distribution
• Contest rules, privacy policy
• Prize sourcing, fulfillment and distribution
• Congratulatory letters to contest winners
• Posting of winners’ photos on website
• Registration with all regional gaming / contesting authorities

The company’s programs are streamlined so your total investment of time is 3-5 hours – they know your team is busy. No other company delivers a fully integrated Web2.o CRM system:
• Unlimited web surveys for a fixed monthly fee
• Branched, multi-experience survey
• Fun, interactive instant-win game
• ‘Tell-a-friend’ viral marketing engine
• Email address acquisition
• e-Coupon distribution engine (for respondents and friends)
• 24/7 support for you and your customers
• Detailed real time, drill down, management reporting summaries, store report cards, and customer comments
• Insight delivered in in-depth management presentations

Key Points:
• Examples of the results our clients have come to expect:
o 50-125 surveys per store, per month
o 43% subscribe to your e-marketing
o 33% refer an average of 3.3 friends to your brand
o 32% redemption on your e-coupons
o 44% increase to average basket size with e-coupon
o 5.2 minute average interaction with your brand
o Reporting tools allow employees to turn insight into action
o Drove 16,000 customers to 80 stores in 15 days
o Industry-leading email delivery, open and click-thru rates